That’s what you call great customer service. Thank you very much for letting me know I had read the delivery instructions wrong. thank you very much. I received the gaiters today and yes they were in my shed as I requested.

I’m very happy because you are so helpful! I can take one pair of girls pants and one pair of boys pants!
Thank you very much!

Jacket received and checked. All fine! Thank you so much for keeping in touch and posting returns so promptly.

Hi Chris, Many thanks for the prompt and helpful reply. We don’t have Spotty Otter here in Canada but cannot understand why especially in our wet West Coast climate! Our 3.5 year-old son and slender so it’s good to know the sizes run large.

Hello Chris. The package arrive yesterday and it looks amazing. The size is great, a little long but not enough to bug her and I will definitely send you a picture of our trip!
Thank you for all your help and effort.

When we were up in Ambleside earlier this year we went to the shop & saw a really helpful chap who advise us on all in ones for lowland walking. Really helpful & she loves it, keeps her warm & dry. I’ll look forward to another visit in December for a down jacket, gloves & hat for the winter!!

I bought my son a Spotty Otter waterproof jacket over the phone having got advice from Chris, what a thoroughly nice chap and btw, it arrived by first class post the next day and is hardly off my boys back. Fabulous service and great kit, thanks so much!